Forever by Your Side

It’s easy — three quick steps.

1. Upload your photo — tap “Upload Photo” above and attach the image to craft your custom figurine.
   
2. Checkout — complete payment; we begin within business hours.
   
3. Check your email — confirmation and order updates will arrive there (check Spam/Promotions if missing).
   

Prefer email after payment? After checkout, email your photo + short brief to support@mydolltwin.com (subject: Order #1234 — Photos & Notes). We’ll finalize details by email and begin production.

Privacy-first: your photo is used only for crafting your figurine and then removed.

We handcraft each piece with care — as noted in the FAQ, production takes about 10–12 days.

Once it’s ready, we ship with fast international delivery (4–6 days) so your figurine gets to you quickly.

You’ll receive tracking by email. If anything comes up, write to support@mydolltwin.com — we’re here to help.

Q: What’s the production time?
A: Handcrafted with care, each figurine takes roughly 10–12 days from first touch to finish.

Q: What materials do you use? Are they safe?
A: We use virgin PLA (polylactic acid) from renewable sources (e.g., corn/sugarcane) and hand-finish each piece with Vallejo® water-based acrylics. PLA is eco-friendly, low-odor, non-toxic, and widely used in everyday products; the paints are safe once cured. Production uses Japanese-grade printing tech for a clean, durable surface.

Q: What is the figurine’s height?
A: 18 cm (≈7").

Q: Can I see real customer photos or reviews?
A: Yes — check the Reviews section below.

Q: How will you contact me?
A: You’ll receive confirmation and order updates by email. You can also use the Contact page.

Q: Can I make changes after ordering?
A: Yes, before production begins. After we start, changes may affect time of production.

Q: How do you handle my photos?
A: Privacy-first: used only for crafting your figurine, then removed.

A personal, lasting gift for parents, partners, grandparents, and close friends. We turn a single photo into a custom 18 cm figurine, hand-finished by artists. We match the face and key features, refine the details, and keep you updated by email. One photo is enough — no studio shots or special gear needed.